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Library Guides

Guide to Library and Archive Services During COVID-19: FAQs

Frequently Asked Questions

Is the Library Open? 

We are working closely with our Estates colleagues to assess Harrow, Marylebone and Cavendish Libraries for very limited re-opening from 5th October. As soon as further information is available, we will inform our users via Twitter (@uniwestlib) and this online guide.


We are running a Click and Collect service to ensure users can access the book collection. This will be available from 14th September. We're also offering loans via post for users who are registered with Disability Learning Support (DLS).


Our Library is open online and there are millions of materials available to support your studies at your fingertips. Alongside this we have a large range of services to help you make the most of the resources, including a chat service, bookable appointments and training with our specialist colleagues. There is a wealth of information using our Library guides that are designed to support you in getting the best out of the Library. 


If you have any questions about accessing resources get in touch with our team and we will help you.  


How do I return my books?

If you are a continuing student, please hold onto your books until normal business resumes.   

If you are a completed student, please contact us via chat or


Will I be able to access the physical book stock? 

Access to the physical stock isn't currently possible but we understand that our users need to be able to access print items. We're therefore launching a Click and Collect service on 14th September to enable you to access any items that aren't available online.  We're also offering loans via post for users who are registered with Disability Learning Support (DLS).


Where can I study? 

Many of our students enjoy studying at home and have appreciated learning more about using the online Library and accessing our virtual resources. However, we know that it doesn’t suit all of our students. While there will be limited access to study facilities on campus, we encourage you to explore study spaces locally to you. Now businesses and community facilities have begun to reopen you might find a new favourite study location. Check out what your local Library has to offer, many are now providing socially distanced study facilities that won’t require you to make a special trip onto campus.  


What can I do if I am not confident using the Library or get stuck with my assessments, but the Library spaces are closed? 

We have a great team of Library colleagues on hand to help you learn how to use the Library. Our Academic Liaison Librarians will advise you on making the most of our resources, alongside colleagues who deliver sessions on a range of skills including referencing, assignments, preparing for exams and dissertations.  Our online chat service is available throughout the day & we can help you make the most of the Library.  


Some other libraries are opening, why isn’t Westminster? 

Every library will assess whether to physically open in light of their own situation and spaces. We are reviewing constantly what is safe for Westminster students and colleagues and hope to re-open to a very limited capacity on 5th October.


Can Alumni students use the library? 

The University policy at this time is that only current Westminster staff and students are allowed on site, so unfortunately there are no onsite Library Services for Alumni.