Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Library Guides

Guide to Library and Archive Services: Help

Library help

Library counters across all sites are open 

Monday to Thursday 10am to 6pm

Friday 10am to 5pm

(Saturday- Closed)

Sunday 11am to 5pm (Cavendish, Harrow, Marylebone) 

Please note: Regent counter is closed on Sunday


Study Spaces

All libraries provide designated group, individual and distanced individual study space. Posters clearly identify these spaces. For the safety and comfort of all, please respect the guidelines outlined on the posters. If you need further information, please check with library staff onsite.


Online Chat

Library staff are also available to help with your queries via our online chat service, Ask Us.

This service is available:

Monday-Friday 10am-5pm

Sunday 11am-5pm

We know how easy it is to get stuck and we want to help you resolve any issues as quickly as possible. We can usually do this in one chat but will direct your query onwards if necessary.

We respond to chat requests in an average of just 11 seconds and our user rating is 3.8 out of four stars.


How can we can help with research writing and other academic skills

We have a team of Academic Liaison Librarians and Learning Advisers who work with students to develop academic skills, including academic writing, researching, thinking, and study skills.  We offer individual appointments which can be booked through Engage

These will be available online via Blackboard collaborate and the link will be sent to you in advance of your appointment

Academic Learning Development online support

Academic Learning Development support includes, but is not limited to:

  • structuring and clarifying your written ideas and arguments
  • undertaking literature reviews and dissertations
  • critical and reflective thinking and writing
  • time management and effective study techniques
  • delivering effective presentations

At the moment the following services are available:

For questions about our service please email

Library guides for your subject