Library Counters
Library counters are open as follows:
Monday to Thursday: 10.00 - 18.00
Friday: 10:00-17:00
Sunday: 11.00 - 17.00
(Please note: Regent/LTS has no counter service on Sunday)
We also support you online via live chat and our Academic Engagement Librarians and Learning Developers are able to offer advice online.
Study Spaces
All libraries provide designated group, individual and distanced individual study space. Posters clearly identify these spaces. For the safety and comfort of all, please respect the guidelines outlined on the posters. If you need further information, please check with library staff onsite.
Online Chat
Library staff are also available to help with your queries via our online chat service, Ask Us.
This service is available:
Monday-Friday 10am-5pm
Sunday 11am-5pm
We know how easy it is to get stuck and we want to help you resolve any issues as quickly as possible. We can usually do this in one chat but will direct your query onwards if necessary.
We respond to chat requests in an average of just 11 seconds and our user rating is 3.8 out of four stars.
We have a team of Academic Engagement Librarians and Learning Developers who work with students to develop academic skills, including academic writing, researching, thinking, and study skills. We offer individual appointments which can be booked through Engage.
These will be available online via Blackboard collaborate and the link will be sent to you in advance of your appointment
Academic Learning Development online support
Academic Learning Development support includes, but is not limited to:
At the moment the following services are available:
For questions about our service please email askAELD@westminster.ac.uk