Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Library Guides

Guide to Library and Archive Services During COVID-19: FAQs

Frequently Asked Questions

Is the Library Open? 

A small number of socially distanced study spaces are available in our libraries at Harrow, Marylebone and Cavendish campuses for priority booking by students who cannot study effectively at home. Please note that spaces are not available at Regent Library, and you cannot study at Harrow, Marylebone or Cavendish Libraries without a booking. For more information please see our website.

We are running a Click and Collect service to ensure users can access the book collection. We're also offering loans via post for users who are registered with Disability Learning Support (DLS).


Our Library is open online and there are millions of materials available to support your studies at your fingertips. Alongside this we have a wide range of services to help you make the most of the resources, including a chat service, bookable appointments and training with our specialist colleagues. There is a wealth of information using our Library guides that are designed to support you in getting the best out of the Library. 


If you have any questions about accessing resources get in touch with our team and we will help you.  


How do I return my books?

If you are a continuing student, please hold onto your books until normal business resumes.   

If you are a completed student, please contact us via chat or


Will I be able to access the physical book stock? 

Access to the physical stock isn't currently possible but we understand that our users need to be able to access print items. We're therefore offering a Click and Collect service to enable you to access any items that aren't available online.  We're also offering loans via post for users who are registered with Disability Learning Support (DLS).


Where can I study? 

Many of our students enjoy studying at home and have appreciated learning more about using the online Library and accessing our virtual resources. However, we know that it doesn’t suit all of our students so it's now possible to book a study space if you really need one. These are very limited in number so we ask that they are used only by those who have little capacity to study at home. 


What can I do if I am not confident using the Library or get stuck with my assessments, but the Library spaces are closed? 

We have a great team of Library colleagues on hand to help you learn how to use the Library. Our Academic Liaison Librarians will advise you on making the most of our resources, alongside colleagues who deliver sessions on a range of skills including referencing, assignments, preparing for exams and dissertations.  Our online chat service is available throughout the day & we can help you make the most of the Library.  


Why isn't the library open as normal?

Every library will assess whether to physically open in light of their own situation and spaces. We are constantly reviewing our approach and alongside our colleagues in Estates and Health, Safety and Wellbeing, have decided to open to a limited extent to ensure the safety of everyone visiting the library.

Can Alumni students use the library? 

The University policy at this time is that only current Westminster staff and students are allowed on site, so unfortunately there are no onsite Library Services for Alumni.