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Library Guides

Online Delivery of Library and Archive Services: Help

Library help

Library counters across all sites are open 10am to 5pm, Monday to Friday.

Library staff are also available to help with your queries via our online chat service, Ask Us.

This service is available:

Monday-Friday 10am-5pm

Sunday 11am-5pm

We know how easy it is to get stuck and we want to help you resolve any issues as quickly as possible. We can usually do this in one chat but will direct your query onwards if necessary.

We respond to chat requests in an average of just 11 seconds and our user rating is 3.8 out of four stars.


How can we can help with research writing and other academic skills

We have a team of Academic Liaison Librarians and Learning Advisers who work with students to develop academic skills, including academic writing, researching, thinking, and study skills.  We offer individual appointments which can be booked through Engage

These will be available online via Blackboard collaborate and the link will be sent to you in advance of your appointment

Academic Learning Development online support

Academic Learning Development support includes, but is not limited to:

  • structuring and clarifying your written ideas and arguments
  • undertaking literature reviews and dissertations
  • critical and reflective thinking and writing
  • time management and effective study techniques
  • delivering effective presentations

At the moment the following services are available:

For questions about our service please email

Library guides for your subject